Shipping policy
Order Processing
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
During high-volume periods, processing times may be slightly extended. If there is a significant delay, we will notify you via email.
Shipping Times
Shipping times vary depending on your location and product availability.
Estimated delivery times:
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United States & Canada: 7–15 business days
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United Kingdom & Europe: 7–15 business days
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Australia & New Zealand: 8–18 business days
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Rest of the world: 10–20 business days
Please note that these are estimates and actual delivery times may vary due to customs processing, carrier delays, or local conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 3–5 days for tracking updates to appear in the carrier’s system.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.
Lost or Delayed Packages
Delvessa is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information. If your package appears lost, please contact us and we will assist in filing a claim with the carrier.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: support@delvessa.com